A 2X ROI in year one? Just a small (and inevitable) shift in customer engagement is all that’s needed. Here I calculate the ROI delivered by AI-powered voice assistants.
Conversation AI is part of your business process; one that must add value to the customer experience and compliment existing workflows. Our Alexa skill does just that.
Natural language understanding (NLU) technology can untether passengers from airport staff and call centers, enabling them to explore options with voice or text conversation.
Natural language bots connected to backend systems have the power to transform the airline customer experience, reduce costs, and increase sales. Improved service and reduced costs might seem mutually exclusive for an airline but customer facing AI can make it a reality.